STORIES

HOW IN THE WORLD?


The bell over the door at Grounds for Divorce gave its usual half-hearted jingle, like it had opinions about who came in but lacked the energy to share them.

Mid-morning light leaned through the front windows and stretched itself across the big round table—the one that had seen more truth, lies, and half-baked theories than the Stockton Telegram-Dispatch and the Lucky Lady Lounge combined.

Lucinda moved between tables with a pot of Folgers in one hand and the kind of patience you only develop after years of listening to men explain things they barely understood themselves.

At the center of it all sat the usual suspects.

Rusty Hammer, red beard catching the light like a warning flare, elbows planted like he owned the wood beneath them.

Rex Hall, in his pharmacy coat, glasses low on his nose, stirring his coffee like he was compounding a prescription for poor judgment.

Chad—Acting General Manager of the Piggly Wiggly—leaning forward with the nervous energy of a man who’d recently had an idea and wasn’t going to let it go to waste.

And Angus Hopper, hat tipped back just enough to suggest he was listening, though nobody could say for certain where his mind actually was.



I took my usual seat, nodding to Lucinda as she topped off my cup.

“You’re late,” she said, not looking at me.

“I like to let the conversation get just bad enough that I can improve it,” I replied.

“That’s ambitious,” she said, and moved on.

Chad slapped a folded magazine onto the table like it owed him money.

“I’m telling you,” he said, already halfway into a rant, “General Motors could have kept all five divisions. They just didn’t manage it right.”

Rusty didn’t even look up.

“That’s because they were trying to run five ranches with one water trough,” he said. “Sooner or later, something’s gonna go thirsty.”

Rex adjusted his glasses.

“Or they could’ve structured it differently,” he said calmly. “Reduced overlap. Clear segmentation. Chevrolet for entry-level, Pontiac for performance, Oldsmobile for middle class, Buick for near-luxury, Cadillac for full luxury. Keep them in their lanes.”



Rusty snorted.

“That’s what they said they were doing,” he replied. “Problem is, every one of those brands kept sneaking into the other fella’s pasture.”

Lucinda drifted back by.

“Sounds like half the marriages I’ve seen,” she said, pouring coffee without breaking stride.

Chad ignored her.

“No, no, listen,” he said, tapping the table. “What they should’ve done is platform sharing—but smarter. One chassis, multiple identities. Real differentiation in design, interiors, marketing. Not just a different grille and a new badge.”

Angus finally spoke, voice low and gravelly like a road that hadn’t seen maintenance in years.

“They did that,” he said. “They just got lazy about it.”



Everybody turned.

Angus rarely wasted words, and when he did, it usually meant something.

“They started out engineering different cars,” he continued. “Then they figured out they could save money making ‘em the same. Then they figured out they could save even more money by not bothering to make ‘em feel different at all.”

Rex nodded.

“That’s the crux of it,” he said. “If they’d maintained genuine differentiation—real engineering differences, not just cosmetic—they might’ve justified the structure.”

Rusty leaned back, chair creaking under the weight of skepticism.

“Yeah, and if I’d married Miss Lubbock County 1978, I’d be living in a nicer house,” he said. “Point is, they didn’t.”

Chad waved a hand.

“Okay, but imagine this,” he said. “Chevrolet handles volume. Pontiac becomes pure performance—no overlap. Oldsmobile goes full innovation—new tech, front-wheel drive early, fuel efficiency. Buick becomes near-luxury for upwardly mobile buyers. Cadillac stays Cadillac. Five brands, five clear identities.”

Lucinda set down a plate of toast nobody remembered ordering.

“Sounds like a lot of meetings,” she said.

“It is a lot of meetings,” Rusty said. “And every one of ‘em ends with somebody saying, ‘Well, why can’t my brand have that feature too?’”

Rex smiled faintly.

“He’s not wrong.”

Angus tapped the table once, slow.

“You’d need discipline,” he said. “Real discipline. No cannibalization. No badge engineering shortcuts. And leadership willing to say no.”

Rusty pointed at him like he’d just spotted a unicorn.

“And there’s your problem,” he said. “You just described something Detroit ain’t never had in steady supply.”



Chad leaned in again, undeterred.

“Or—hear me out—they spin off divisions into semi-independent units. Like mini-companies under one umbrella. Let them compete internally, but with guardrails.”

Rex considered it.

“That could’ve worked,” he said. “If managed properly.”

Rusty laughed.

“If managed properly, I’d be six foot two and playing shortstop for the Rangers,” he said. “That ain’t the world we live in.”

Lucinda crossed her arms.

“You boys are talking like this is all theory,” she said. “But people had to buy these cars. Maybe the problem is they stopped giving folks a reason to care which one they bought.”

That hung in the air for a second.

Rex nodded slowly.

“Brand identity erosion,” he said. “When consumers can’t tell the difference, the structure collapses.”

Chad pointed at her.

“Exactly! So you fix the identity. Strong branding, clear messaging—”

“—and better cars,” Angus cut in.

Everyone looked at him again.

“Doesn’t matter how you slice it,” he said. “If the product ain’t good, the rest is just noise.”

Rusty grinned.

“Now we’re getting somewhere.”

The table quieted for a moment, the kind of pause that only happens when everyone realizes they’ve been circling the same truth from different directions.

Outside, a pickup rattled past, its exhaust note bouncing off the storefronts like it was proud of itself.

I took a sip of coffee and set the cup down.



“You’re all dancing around it,” I said.

Rusty glanced over.

“Well, don’t let us wear ourselves out,” he said. “Go ahead and tell us how it really is.”

I leaned forward, elbows on the table, and let the room settle.

“A better question than how GM could’ve kept five divisions alive,” I began, “is how in the world they managed to keep them alive as long as they did.”

Nobody interrupted.

That’s how I knew I had them.

“The postwar boom covered a lot of sins,” I continued. “They weren’t thriving because the model was sound. They were thriving because the competition was busy self-destructing.”

Rex nodded slightly.

“The Independents faded out. Ford burned money trying to copy GM. Chrysler stumbled from one crisis to the next. Against that backdrop, GM didn’t have to be perfect. Just less flawed.”

Rusty muttered, “Tallest guy in a room full of short folks.”

“Exactly,” I said.

I let it roll from there, laying it out piece by piece.

How GM got away with overlap because the market was big enough.

How Ford and Chrysler tried to copy the structure and failed anyway.

How five divisions meant five appetites—too much overhead, too much redundancy, too many people needing to justify their existence.

Lucinda leaned against the counter, listening now.

Angus watched without moving.

Chad looked like he wanted to interrupt but thought better of it.

“Then the imports showed up,” I said. “And suddenly quality mattered. Efficiency mattered. And GM was carrying too much weight to pivot.”

Rusty folded his arms.

“Like trying to turn a cattle drive with a cruise ship,” he said.

I nodded.

“And instead of simplifying, they added more brands. Hummer. Saturn. Saab.”

Rex closed his eyes briefly, like he’d tasted something bitter.

“Compounding the problem,” he said.

“Hummer was ego,” I went on. “Saturn was what Chevrolet should’ve been. Saab was a vanity purchase so they wouldn’t feel left out.”

Chad sighed.

“When you put it like that…”

“Because that’s how it was,” I said.

I glanced around the table.

“The truth is, even GM couldn’t make five divisions work long term. The structure itself was flawed.”

Silence settled in again.

“So what’s the answer?” Chad asked quietly.

I leaned back.

“Two divisions,” I said. “One for the masses. One for aspiration.”

Rex nodded immediately.

“Economies of scale,” he said.

“Clear identity,” Lucinda added.

“Higher margins where it counts,” Angus said.

Rusty smirked.

“And fewer chances to screw it up,” he finished.

I lifted my cup.

“Chevrolet and Cadillac,” I said. “That’s all they needed after about 1975. Everything else was just…extra.”

Outside, the sun had climbed higher, bleaching the street into that familiar West Texas glare where everything looked a little too honest.

Nobody spoke for a moment.

Finally, Rusty shook his head.

“Five divisions,” he said. “All that effort just to prove something that didn’t need proving.”

Rex adjusted his glasses.

“Or to avoid admitting it sooner.”

Lucinda pushed off the counter.

“Well,” she said, “at least y’all solved it.”

She picked up the empty cups.

“Shame nobody in Detroit was sitting at this table.”

I watched her go, then looked back at the group.

Rusty caught my eye.

“Same time tomorrow?” he asked.

I smiled.

“Wouldn’t miss it,” I said.



Outside, a modern SUV drifted past the window—quiet, efficient, and completely forgettable.

Nobody even turned to look.



6 responses to “HOW IN THE WORLD?”

  1. I would sorta raise my hand (if I happened to be there), and say, “What I don’t understand is: “Is GM” a brand of car? If each of the five brands were making money, why would you discontinue one? If one stops making money, you ask why, and then fix the problem.” Maybe it couldn’t be fixed, or those darn foreign cars were better cars – or gas got more expensive – or government regs screwed everything up – or maybe something in the psyche of Americans changed?

    Which leads to your last paragraph/idea in the story: the problem that all the Chevy’s, Ford’s, Dodge’s, etc., have changed into a white SUV – sorta forgettable! Nobody notices – why? Because they’re too busy with their devices telling each other inane nothingness!

    Arrgh!

    • I’m gonna say…

      If GM sold (making up a number) 2 million cars per year in the ’60’s and then, in the 90’s sold (making up another number) 1 million cars per year…everyone who were fat and happy at 2M cars per year are now hurting at 1M cars per year.

      Not a lot of money for executive bonuses (really important) and also not a lot of money for designers who try to differentiate vehicles, or profit for the dealers who try to meet sales quotas, and the salespeople who try to move butts into seats.

      So GM closed Pontiac and Oldsmobile. The big hit there would be helped by those who want to buy a GM car, so they made the move to Chevrolet or Cadillac. GM would have also shut down Buick (my opinion) if that nameplate bear so much weight in the Chinese market, so it was kept.

  2. Although I was old enough to be aware of all the GM problems, I didn’t care since my family and everyone else’s family in K-town bought AMCs and Jeeps. Ignorance is bliss when you’re a bird in a cage.

    Of course problems started brewing with AMC in the late 70s culminating with the Renault partnership and replacing the “American Motors” name on the viaduct across 52nd St with “Renault”. What the hell did the French know about an AMX or Jeep? That was about the time I grew a pair and told mom and dad Motcat I was was buying a ’65 Buick Wildcat.

  3. From a target-rich field which to choose, the most ridiculous example of GM’s cynical badge-engineering has to be the Cadillac Cimarron.

    Prove me wrong.

    • I have to agree; the Cimarron is the premier example of “slap some lipstick on this pig, the rubes won’t know the difference” GM badge engineering. Especially since it was a whole model line.

      But drifting off topic(as I’m wont to do), I have to say GM wasn’t the only maker who did such things, and special edition cars are even more ridiculous. My short list of cynical badge-engineered special edition vehicles:
      1978 Ford Mustang II King Cobra
      1978 Dodge Aspen/Plymouth Volare Street Kit Car

  4. I married into a dyed in the wool GM family.
    Oh, rest assured we had GM products, I think the only new car my dad bought was a 1973 Buick estate wagon, had a ‘76 Toranado no trans hump, what an 18 year old male could accomplish in that(be still my heart)
    But, how’s the saying go? “Memory has 20/20 vision”or such? Neeed more coffee!
    I think Peter what’s his name wrote a very successful book on quality, and nailed it when after WW II (or WW Eleven if you work in Washington!) Quality took a back seat to a availability, demand placed pressure on supply you bought what was provided
    Except for Chrysler…sorry mopar folks
    But that demand eroded managerial fitness and the rest is history, as seen through these spectacles…

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